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ILC 2022 FAQs

Updated: 17 June 2022

Be aware: Most London Underground and national rail services will be severely disrupted or not running on Tuesday 21 June, including:

  • The Tube
  • London Overground
  • The Elizabeth line
  • London Trams
  • National rail (nationwide)

We recommend that you consider booking a cab, Uber or private car service in advance.

Please consult this information overview, provided by ExCel London, for alternative travel options.

Read more about alternative routes to access the venue

Due to a strike action across UK’s railway network on Tuesday 21st June, Thursday 23rd June and Saturday 25th June, limited service will be expected to and from London Heathrow on Heathrow Express and Elizabeth Line. Services will be extremely busy. Heathrow Express will be running only between 07:30 and 18:30 on these days.

We strongly encourage you to plan your travel in advance.

Buses and other TfL services, including the DLR, London Overground and trams, are not affected directly by the strikes.

Arrival by car: Free parking space at the ExCel is available at a first come, first serve basis.

Please monitor the updates on the following websites:


Heathrow Express


Stansted Express




 London Transport


National Rail


TAXI – London's famous taxis (black cabs) can be booked in advance, hailed on the street, or picked up from designated taxi ranks.

Other taxi – private car alternative





Other transportation

Electric scooter rental - https://tfl.gov.uk/modes/driving/electric-scooter-rental-trial

Santander cycles rental - https://tfl.gov.uk/modes/cycling/santander-cycles

River transportation- https://tfl.gov.uk/river/status/

What are the COVID-19 protocols for ILC 2022?

To ensure our community is safe and secure at our event, we have prepared the following guidelines which are based on the current UK government and industry advice and regulations. 

We are constantly reviewing these guidelines in collaboration with the latest government advice, the local authority, and the venue at which the event is hosted. 

We are fully committed to the health and safety of our visitors, exhibitors, contractors, and the wider community. 

Air quality and ventilation 

  • Venue ventilation has been increased in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations.  

Cashless payments 

  • Food and beverages can be purchased via the venue catering outlets using contactless payment methods to minimise contact points and to provide a speedier service.


  • Along with the venue, we are conducting a thorough, enhanced cleaning regime of all features and public areas prior to event opening and during the event.  

COVID-19 status checks 

  • In line with the recent changes to government guidance and the end of Plan B restrictions, we will no longer require visitors, exhibitors, and contractors to pass through COVID-19 status checks at the entry points to the venue. We continue to encourage people to take a lateral flow test before arriving at the venue, but this is not a condition of entry. 

Face coverings 

  • It is no longer mandatory to wear face coverings. Government guidance does, however, recommend that people still wear face coverings in enclosed or crowded spaces, so we do encourage people to wear face coverings at the event. 

Food & beverages 

  • Food and beverages can be purchased via the venue catering outlets using contactless payment methods to minimise contact points and to provide a speedier service. 

Hand sanitiser 

  • There will be hand sanitising stations available in the venue public space and the event halls in high traffic areas. 
  • Carry your own hand sanitiser where possible. 
  • Don’t forget to wash your hands frequently throughout the event. 


  • To minimise queuing and contact during registration, we strongly advise all visitors, exhibitors & contractors pre-register to attend an event. 

Social distance 

  • Please be conscious of the space around you, giving people distance where possible. 
  • Check before initiating personal contact. 


  • Before travelling to the event, we ask everyone to take personal accountability for their health and those around them by adhering to our COVID-19 safety measures. Do not attend if you are displaying symptoms, have been asked to self-isolate, or live with an individual who has symptoms of COVID-19. 
  • You can find out more about COVID-19 symptoms here. 

Event Login Process

I did not receive a magic link / login information email
You will receive the magic link (login information) by email once your delegate profile is completed. You will receive this email from ilc.registration@easloffice.eu. If you do not see it in your inbox, it is likely to be in your spam folder or might be blocked by your company’s firewall, particularly if you are using a work email address.
If your company is blocking our email, please have them whitelist ilc.registration@easloffice.eu. Then go to the event platform to receive a new magic link email after entering the email address you used to register for the event.
If your profile is not yet completed, click here and enter the email address and password you used to register. To finalise the process, click on “ILC access” to receive your event platform credentials by email.

My magic link has expired
The magic link email has a security token, personalised for your email address, which expires within an hour or once you have clicked on the link. If you think your magic link may have expired, please request a new one.

I forgot my password. What can I do?
If you have forgotten your password, you can reset it via the login page. In the login page, insert your email address and click on “Send me a magic link”. You will receive a link to reset your password in your mailbox.

How can I change my password?
If you want to change your password, go to My profile / Settings / Password on the event platform.

My email address is not recognised
If your email address is not recognised, it means that you’ve either registered for your event with a different email address or there was an email typo at registration or when you tried to login.

If you login via our registration platform:
First connection: please click on ILC 2022 access FIRST connection”

Return connections: please click on ILC 2022 access Return connections”

Please note that if you have recently registered, but have not yet completed your profile, and click on “ILC access”, you may not receive a magic link. Please wait for this email or check your spam or junk email.  The email will come from ilc.registration@easloffice.eu.

How can I set up my profile on the event platform? 
Go to My Profile on the top right of the screen, click on edit to complete all fields.

  • Company name
  • Biography: Introduce yourself in a few words then go back to save,
  • Photo: Select the first “edit” button on the top right and then click on the “+” button.
  • Social media: Add the usernames of the social media you want to add to your profile, then go back to save.

I have live stream or video playback issues
To enjoy optimal access, ensure you have the following basic settings:

  • Connect from a laptop/ PC, not from a mobile phone.
  • Certain hospitals block streaming pages; if possible, please query this with your workplace IT support before the congress or use your own, personal computer.
  • Have a stable internet connection to allow video streaming.
  • Use Chrome, Firefox, or Safari,the most stable and consistent browsers; Internet Explorer and Edge are not supported.
  • Disable pop-up blockers.
  • Do not connect via a VPN, if possible.

Please note that multiple simultaneous connections using the same email login are not possible.

Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network that blocking access to the content server.  We recommend trying the following:

  1. Try accessing the site from another browser (which enables you to bypass any browser settings that could be blocking access). If you are on a PC, you should have access to Chrome and if on a Mac it will be Safari.
  2. Open an incognito window and try to access the content through this; this approached bypasses around any cached or bad data that could be held in the browser.
  3. Try a different device (e.g. your mobile phone, if you are currently trying to access from a desktop computer).
  4. Using a different internet connection, a mobile phone with wifi off, so it uses mobile data, is a good option. (This approach bypasses certain aspects, like corporate network restrictions or VPNs that may be presenting an issue.)
  5. Please note that videos are nothosted on swapcard; the platform only acts as a “gateway” to the event’s video content.

Do I need video and/or microphone access?
If you would like to participate in video networking, you will need a working webcam and microphone.

How do I ask questions or interact with the faculty?
You can ask questions to the speakers by using the Q&A function on the bottom right of your screen.

Platform Navigation and User Interface Questions

Do I need to install or download anything, in order to attend the event?
There is no need to download or install anything prior to the conference. The event will automatically open in a web browser. If windows do not open automatically, be sure to doublecheck that pop-ups are allowed in your browser.

Where can I see My meetings, Sessions? 
You can see them under the My Schedule.

What is the official language of the event?
The official language is English.

How can I modify my interface language?
Go to My profile then click on settings and select the language of your choice.

Where do I go to send a connection request?
You need to navigate to the profile of the user to whom you wish to send a connection and use the Send a Connection Request box on the right side of the page.

Where can I see all of my messages? 
You can see all of your messages under the messages icon on the top of the event platform.

Where can I see all the notifications, and will a sound be played when there is a new chat or notification?
All notifications are shown under the “Notifications” icon . No sound is played for notifications currently, but the notification icon will shake a little when there are unread notifications.

I am trying to start a meeting, but I get a blank/black screen with no audio or video. How do I fix this?
This problem usually occurs if there is a firewall that is blocking the streaming connection. Run the Pre-call test – https://tokbox.com/developer/tools/precall – to determine if the system network is ready for a call.


Do I need to have my own Zoom/GoToMeeting/etc. account for video conferencing?
No, everything will be done right within the platform. There is no need to have any additional account. Note: You may need to “allow” your browser to access your video and mic to successfully start the video call.

How can I book a meeting with a person?
1) Go to a person’s profile.
2) Click on one of the proposed meeting slots. If you want to see other slots, click on see more slots.
3) After selecting a slot, choose a meeting place and write a message to the person you want to meet.

How can I manage my meetings and my availabilities?
You can see your pending or confirmed meetings by going in ”My Congress” then clicking on the “My Meetings” tab.

How do I send a connection request?
1) Go to the People tab.
2) Select the person you want to connect with.
3) Use the “Send a Connection Request” box on the right side of the page.

How do I connect via chat or video with a connection?
Once another attendee accepts your Connection Request, you can easily chat with them via text chat or video. Click the chat message icon in the top right area of the menu/navigation and begin typing in the chat box. To start video chatting, click the video icon and a video call will be placed. You will then be able to have a video conference right within the platform!

How to export my contacts?
To export your contacts, go to the “Contacts” tab of the application, then click on the “Download” button. You will obtain an Excel file gathering all your contacts made. Please keep in mind: 1. You can only export confirmed connections. 2. Chats cannot be exported out as they are encrypted. 3. If you just have a meeting or a chat conversation with someone, that is not a confirmed connection.


Where can I see My Schedule, My meetings, My networking, Items Wishlist, bookmarked companies?
You can see them under the “My Congress” tab.

How can I export my schedule?
Go to “My Congress” and click on export to my calendar button on the right or download pdf.

How do I visit exhibitor booths?
Click on “EXPO or EASL & Co” tab, then select the exhibitor booth you want to visit.

How long is my account available?
As long as you don’t delete your account, it will always be available!

How do I provide feedback on my experience at ILC 2022?
At the end of the congress, you will receive a survey to provide your feedback. After completing this survey, you will be able to download your certificate of attendance on the registration platform.

Regarding data privacy, how is my data processed?
We pay attention to the treatment of our registrants’ data. To know more about how your data is processed, please read our Privacy Policy and Terms of Use.

What cloakroom facilities will be available?
You are advised to limit what you bring in terms of bags and luggage, as cloakroom facilities may be limited.

Will facilities be available for parents with babies?
The Parent & Baby Room is a private space, provided for you to feed your baby and change diapers, is ideally located on the central boulevard at S9. It is equipped with two changing mats, chairs for breastfeeding, a microwave to heat up your baby food, and a bottle warmer. There is also a sink and WC for your convenience.

What happened with my registration done for the ILC in April?
Your registration will automatically be changed to 22-26 June 2022 – no further action required from your side.
If you are unable to attend the conference in June, please let us know by 28 February 2022, afterwards, the regular cancellation policy would apply.

What happened with my accommodation booking done for the ILC in April?
If you booked your hotel via the International Liver Congress website, you will be contacted by email to reschedule your reservation and bookings for June.
If you have booked your travel and accommodation on your own, please follow the cancellation process that apply.

If you have further questions regarding registration please contact: ilc.registration@easloffice.eu

For any other questions:

Industry: ilc.industry@easloffice.eu
Membership: membership@easloffice.eu
Abstracts: ilc.abstracts@easloffice.eu
Delegates: ilc.registration@easloffice.eu

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